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Terms and Conditions

The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.teddysit.dk, owned by TeddySit ®, Lerbækvej 8, 2680 Solrød Strand VAT no. 35260617. Requests for information should be made to hello@teddysit.dk 

Payment
We accept: Visa, VisaDankort, Visa Debit, Visa Electron, MasterCard, MasterCard Debit and Maestro. Please note we charge a credit card fee. Payment is processed through a Nets approved and certified secure payment solution.
 
Delivery
We ship to the following countries’ within the European Union (EU): AT, BE, FI, FR, DE, IT, LU, NL, NO, PL, ES, SE, GB. The shipping charge depends on your delivery country. If your items are in stock your order is normally shipped from our warehouse within 1-2 business days form receiving your order. All orders are shipped with GLS or postal service. You will receive an e-mail with shipping information when your package is on the way. All orders are shipped from our warehouse in Denmark.
 
Cancellation and returns
It is possible to cancel your order if it has not yet been shipped from our warehouse. Normally orders are sent 1-2 business days after you place the order.
 
You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please send us an e-mail at hello@teddysit.dk. The refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification. However the refund will not be paid before we have received the items at our warehouse. The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products. Please keep receipts and tracking numbers as proof of sending the items back.
 
Defect products
We want all our customers to receive high quality products. If there is something wrong with the product you have received, please contact us at: hello@teddysit.dk. If you send us an e-mail, please include as many details as possible including your order number as well as some pictures. You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.You can either have a new product sent, a discount or return the product for a refund.
 
Trademark and copyright
All product designs, product names and content included on this website are protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this site without prior written consent from TeddySit ®. These terms and conditions are subject to the laws of Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the courts of Denmark.
 
Privacy policy
Your privacy is very important to us. We respect your privacy and we will never sell, rent, lease or give away your information (name, address, e-mail, etc.) to any third party. All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer and data protection legislation. If you place an order with us, we request certain personal information. You must provide contact information (such as name, e-mail and delivery address) and financial information (such as credit card number, expiration date and the three digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use this information to contact you. Your telephone number is required for shipping purposes – in case the courier needs to contact you regarding the delivery.
 
Use of cookies
Cookies are needed to get the website to work, and for you to have a good shopping experience. Cookies help us to know a little bit about how you use our website, and this improves the browsing experience both for you and others. The cookies used on this site are primarily used for traffic measurement and to improve the content of the website. If you continue to browse on this website, you accept the use of cookies. Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies.